Shipping policy

 

PROCESSING TIME

• FOR IN-STOCK ITEMS PLEASE ALLOW 3-4 BUSINESS DAYS FOR YOUR ITEM TO BE PACKED FOR SHIPPING. (NOT INCLUDING WEEKENDS OR HOLIDAYS).

 

 SHIPPING TIME

• FOR IN-STOCK ITEMS PLEASE ALLOW ADDITIONAL 2-5 BUSINESS DAYS FOR YOUR ORDER TO BE DELIVERED. (VARIES ON SHIPPING SPEED AT CHECKOUT).

 

PRE-ORDERS

• ITEMS LISTED AS PRE-ORDER WILL HAVE A DELIVERY TIME OF 3-4 WEEKS.  PRE-ORDERS CANNOT BE CANCELED. PRE-ORDERS ARE NOT ELIGIBLE FOR RETURNS OR EXCHANGES.

 

INTERNATIONAL SHIPPING (TAXES & DUTIES)

• INTERNATIONAL CUSTOMERS WHO PLACE AN ORDER ARE RESPONSIBLE FOR TAXES AND DUTIES IF REQUIRED TO RECEIVE DELIVERY OF THEIR ITEM.

 

 LOST / STOLEN PACKAGES

• CUSTOMERS THAT PURCHASED "GUIDE PACKAGE PROTECTION" WILL BE INSURED IF THE PACKAGE IS LOST, STOLEN OR DAMAGED. IF YOU DIDN'T ADD PACKAGE PROTECTION AT CHECKOUT, YOU WILL BE ADVISED TO CONTACT THE SHIPPING PROVIDER ON HOW TO RECOVER YOUR PACKAGE. 

CUSTOMERS THAT PURCHASED PACKAGE PROTECTION CAN FILE A CLAIM AT: https://faciane-fashon.com/claim

WE ARE NOT RESPONSIBLE FOR YOUR LOSS, STOLEN OR DAMAGED PACKAGES.