Shipping policy


Processing Time

  • Please allow 3–4 business days for in-stock orders to be processed and packed.

  • Processing times do not include weekends or holidays.

Shipping Time

  • Once shipped, in-stock orders typically arrive within 2–5 business days, depending on the shipping method selected at checkout.

Pre-Orders

  • Pre-order items have an estimated delivery time of 3–4 weeks.

  • Pre-orders cannot be canceled, returned, or exchanged.

International Orders

  • International customers are responsible for any applicable customs duties, taxes, or import fees required for delivery.

Lost, Stolen, or Damaged Packages

  • Orders with Guide Package Protection are eligible for coverage if lost, stolen, or damaged in transit.

  • Claims can be submitted at: https://faciane-fashon.com/claim

  • If package protection was not purchased, customers should contact the shipping carrier directly for assistance.

  • FACIANE is not responsible for lost, stolen, or damaged packages once they have been shipped.